We have big changes coming to your Service Department and we can’t wait to share them with you! We are always looking for ways that we can improve our customers experiences here at Milton Ruben Toyota so we have spent some time looking at some of our customers requests.
Our first change is a big one, we have a new Service Lane Manager to introduce to you. Rachel Sims has been with Milton Ruben for almost 6 years and she’s been nothing short of phenomenal in her time here. In addition to running our Parts Department, flawlessly, for the last several years Rachel also single handedly takes on many of our community involvement projects from the annual Breast Cancer Walk to Trunk or Treat Halloween parties. You would be hard pressed to find someone who cares about their customers, employees and community as much as Rachel and we are so lucky to have her!
Rachel has lived in Augusta most of her life and says that her favorite thing to do in town is spend time with her husband and 2 children.
We are so excited to have Rachel stepping up into this new position, with her record of success here at Milton Ruben we know she’s going to take this change and really run with it. When asked what she is hoping to bring to Milton Ruben Toyota customers in her new position Rachel stated, “I hope to bring a ‘wow’ factor to our customers, We are making several changes that will improve the customer experience. It will take some time, but it will make us better for our customers.”
Milton Ruben Toyota customers will notice many changes to their service experiences in the coming months. While some changes may take some time to roll out a few will be coming soon! We will be adding a new coffee machine and also charging ports in the waiting room for our customers. We are always looking for ways to make the service experience an enjoyable one for our customers and we feel that adding these small touches will make our customers more comfortable during their wait.
Rachel says that she’s excited to be able to make a difference for our customers and also our employees. We are excited to see the many changes that we having coming up and we hope that our customers are too!
Congratulations Rachel, we can’t wait to see all the positive things you accomplish in your new role! We are all so excited for you.
Be sure to stop in and say “hello” to Rachel the next time you are in our service department!
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